SUBSTITUTIONS & RETURNS

CHANGING OR CANCELLING ORDERS

If you wish to change or cancel your order prior to dispatch please contact our Customer Service Team immediately on 03 9822 1423 or email orders@sayitwithflowers.com.au with your order number.

FLORA ARRANGEMENT SUBSTITUTION

At Say It With Flowers we take great pride in creating floral designs that are of the highest standards. We are dealing with a product of nature that can be affected by many different circumstances. In order to maintain the highest quality, there will be times when our florists will use their discretion and substitute flowers and foliage for the best alternative available.

GIFT SUBSTITUTION

If an item becomes out of stock, we will offer a substitute or refund.

FLORA ARRANGEMENT CARE

Our floral arrangements come with care instructions. Please follow these to maximise the longevity of your blooms.

RETURNS & REPLACEMENTS

If for any reason you are not satisfied with our product, please contact our store immediately by emailing orders@sayitwithflowers.com.au. Every effort will be made to rectify the issue.

We can accept a return or replacement within five days of receipt of goods. Please email details of the faulty product including your proof of purchase to orders@sayitwithflowers.com.au for approval and assistance. Failure to claim within this period constitutes full acceptance of the goods.

Returns, credits or refunds apply only if authorised by Say It With Flowers Management. When returning an authorised item it must be in the original packaging, be in perfect condition on return and be accompanied with the proof of purchase. If items are returned without the original packaging, damaged or without the proof of purchase we reserve the right to refuse the full refund.

If items arrive damaged please contact us at orders@sayitwithflowers.com.au.

All refunds are made back to the payment option you used for your original order. No refunds or credits for incorrect choice or change of mind.